Gene chats to Kate Hardcastle MBE



Gene Baxter chats to Kate Hardcastle MBE, a.k.a. The Customer Whisperer.


Kate is the UK’s leading ‘go-to’ business expert on consumer insight for National TV & Media.


Listen out for simple tips within the first three minutes: bring value and be present.

Kate has infused music and business into one perfectly named podcast, the RocknRoll Business Podcast.


Kate was honoured with an MBE in the Queen’s Birthday Honours 2018, and was the recipient of the Prime Ministers Point of Light Award.


Kate has also been celebrated with 26 National & International commerce awards including Business Woman of the Year, Inspiration Award and Influencer of the Year.